Webinar: Negotiation Skills: 7 Habits of Highly Effective Negotiators

Good negotiation skills are crucial to many different roles within the insurance and financial services sector, and though we may not always realise it, most of our day-to-day work centres around negotiations. That said, little or no formal training is devoted towards these essential skills. This is an interactive and fun session that introduces the key elements of a negotiation process, such as the following:

• qualities of a good negotiator
• planning a negotiation
• styles and strategies
• communication skills

This lunchtime webinar will take place on 19 November 2024 at 12:30pm.

Learning Outcomes

By the end of this webinar, you will be able to:

• Understand the key elements of a negotiation process;
• Identify the 7 habits of a highly effective negotiator;
• Implement a strategy to negotiate with confidence in future business dealings.

Speaker Biography

Jeff Heasman worked as a litigation executive and senior liability adjuster before branching out into language and psychology. Jeff holds both a bachelors and a masters of law degree, is a qualified language instructor and also a certified practitioner member of the Academy of Modern Applied Psychology as well as a member of the Association of Business Psychology. He delivers courses across the globe, either face-to-face or online. Jeff maintains a close connection to the industry by regularly providing consultancy in areas such as law and communication and he provides consultations with individuals and teams regarding cognitive skills, such as decision-making and problem-solving. In 2020, Jeff graduated top of the class from the Yale School of Management Executive Education programme in negotiation strategies with a score of 100% across all modules and he is recognised as an expert in the field of negotiations within the insurance industry. Other areas of specialist expertise include insurance fraud, claims handling and the synergy between product design, brand promises, marketing messages and customer expectations. Jeff is currently completing a doctoral thesis with a Swiss business school, focusing on human v automated decision-making in insurance claims and its potential impact on customer trust.

Disclaimer

Please always seek independent legal advice from a qualified legal professional as tailored to your specific needs. The purpose of this presentation is to provide general information and guidance in the form of an introduction to professional indemnity insurance and the defence of claims.