The art of disagreement

In this IIL webinar, Jeff Heasman talked about disagreements. He explained how to change the way you view disagreements to better enable you to ensure a positive and productive outcome whenever they arise.

Disagreements are inevitable and they are often perceived in a negative light. However, through more honest and constructive conversations, a disagreement can be positive and even result in you retaining or winning new business. A culture in which disagreements are seen in a positive way will also encourage creativity and openness. This session taught how to recognise the 'spark' that leads to a disagreement and then how to manage the interaction towards a positive outcome.

By the end of this webinar members would have gained an insight into:

• Why and how disagreements arise
• The key skills that can be learnt to successfully manage disagreements
• Strategies to turn disagreements into positive outcomes for all involved

This webinar will be hosted on Zoom. Please familiarise yourself with their T&C's and Privacy Statement.

We have increased the number of places for this webinar to 500, which will be allocated on a first come, first served basis. Please note that this is likely to result in a limited Q&A session at the end.

Please contact Patricia Pedraza with any queries regarding this event.

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (020 7397 3911).

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