The power of listening

In this presentation, the second in a professional skills series, Nick Thomas brings together his expertise from the worlds of sales and coaching to help improve awareness of the importance of effective listening, and some key skills and tools to improve performance in multiple different environments.

'Nature hath given [us] one tongue but two ears, that we may hear from others twice as much as we speak.' Despite this sound advice from Epictetus (Greek philosopher), we often
merely 'hear' and fail to really ‘listen’. Effective listening can profoundly affect our
effectiveness – at home, with our colleagues, clients, and prospects.

This session explores:

• The benefits of 'really' listening
• Listening in the context of sales and client work
• Listening in the workplace – effective interactions with your teams and colleagues
• Barriers to listening and how to overcome them
• Levels of listening
• Listening skills and tools
• Matching your listening focus to the context
• Listening practices

Learning objectives:

• Understanding the power of listening in multiple different work and life contexts
• To be able to adapt the level of listening and listening focus to different contexts and environments
• Understanding that effective listening is a 'learned skill' that can be developed

This session will not be recorded, so a playback will not be available for members who do not attend the live event.

Please contact Patricia Pedraza (020 7397 3911) with any queries regarding this event.

You will be sent a confirmation email shortly after booking. If you have not received this within one hour, please contact Patricia Pedraza (07463 028327)

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