Professional Standards and the Insurance Profession

In this joint BILA and IIL lecture Melissa Collett talked about the meaning of professionalism, ethics and duty of care in the context of insurance, and how to put professionalism into practice. She also explained the professional body's role in raising standards of professionalism across the insurance sector.

Professionalism is vital to building public trust in insurance. Professionalism is not just about following regulator's rules and regulations. It's about creating the right culture and ethical standards. Breaking down professionalism into three key elements: competence, ethics and duty of care, can help put professionalism into practice. The Chartered Insurance Institute is here to help insurance professionals on their journey.

By the end of this lecture members would have gained an insight into:

• The three key elements of professionalism for insurance professionals
• How to put professionalism into practice
• The professional body's role in raising standards across the sector

Speakers Bio:
Melissa joined the CII in September 2017, leading its professional standards, ethics and conduct activity. She is also responsible for its legal affairs and risk management. She brings significant insurance and legal experience to the role, having spent over a decade as Senior Ombudsman at the Financial Ombudsman Service, as a Director of Fairer Finance, and as a Tribunal Judge.

Chair:
David Nayler LLB (Hons), Dip Law, Chair, British Insurance Law Association (BILA).

CPD events are open to CII and PFS members
Registration closes at 12pm two working days before the event date
For events held in The Old Library, Lloyd's pass holders may also attend and do not need to register
Original Photo ID (Driving Licence, Passport, Work ID with company logo and full name) is required to gain entry to all venues

Conditions:

• Email confirmations and original photo ID must be produced to security staff at the lecture venue
• Attendance confirmations are non-transferable to any other person or lecture
• All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Contact:
Please contact Patricia Pedraza (07463 028327) with any queries regarding the CPD events programme.

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