Claims negotiation - the art of achieving resolution

In this IIL claims lecture Joe McMahon provided a very practical account of his personal experiences dealing with an array of claims in virtually every corner of the world, and offered some suggestions on how to avoid some of the working mishaps he personally experienced.

Joe's lecture was a very practical presentation based upon handling of large and complex claims in different scenarios and with different cultures. By using real examples he explained some of the lessons that have been learned the hard way through making mistakes and trying to understand the key drivers in any negotiation.

By the end of this lecture members would have gained an insight into:

• The do's and don'ts
• The human element
• Bringing resolution

Speakers Bio:
Joe has lived in various places, dealt with claims in over 100 countries and has been fortunate to be involved in some of the largest claims involving the reinsurance markets.

Chair:
Richard Salmon FCII, International Claims Manager, CFC Underwriting.

CPD events are open to CII and PFS members
Registration closes at 12pm two working days before the event date
For events held in The Old Library, Lloyd's pass holders may also attend and do not need to register
Original Photo ID (Driving Licence, Passport, Work ID with company logo and full name) is required to gain entry to all venues

Conditions:

• Email confirmations and original photo ID must be produced to security staff at the lecture venue
• Attendance confirmations are non-transferable to any other person or lecture
• All venues have limited capacity and registration and/or a Lloyd's pass does not guarantee admission

Please let us know what we can do to make our events fully accessible to you.

Contact:
Please contact Patricia Pedraza (07463 028327) with any queries regarding the CPD events programme.

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